Less downtime, better performance
Who is Grupo Sigma?
Since 1981, Grupo Sigma has been a leader in consulting and sales of technological infrastructure. They offer a wide range of services with national coverage, including technical support, consulting, advanced solutions, and maintenance contracts.
What challenge were they dealing with?
Since November 2023, Grupo Sigma has been using DABI to improve the traceability and execution of repair and maintenance services for point-of-sale (POS) terminals in OXXO stores. The DABI platform has improved the planning and distribution of technical personnel tasks, automated the generation of preventive and corrective maintenance reports, and recorded visits and work performed by client, location, and equipment.
Through the DABI platforms, Grupo Sigma already has:
+11,000
tiendas OXXO serviced and with generated reporting
+220
technicians registering their services digitally
+500,000
services performed
